1. Product & Customization

Q: Are you a factory or a trading company?
A: We are a direct manufacturer with our own production lines. This gives you better quality control, faster lead times, and lower prices – no middleman involved.
Q: What types of hook and loop products do you offer?
A: Hook tape, loop tape, adhesive-backed rolls, sew-on tapes, die-cut shapes, straps, Flame retardant, and custom assemblies.
Q: Can I customize size, width, length, and thickness?
A: Yes – we customize widths (from 10mm to 300mm+), lengths, thicknesses, and even die-cut shapes.
Q: Can I choose custom colors?
A: Yes – we offer a wide range of standard and custom Pantone-matched colors.
Q: Can I print my logo or brand on the tape?
A: Yes – we offer printing, hot stamping, or embroidery on the tape surface.
Q: What materials and adhesives are available?
A: Nylon, polyester, and various adhesives (acrylic, rubber-based, solvent-free). We also offer flame-retardant options.
Q: Do you provide design assistance for custom shapes?
A: Yes – we help with die-cut design and provide drawing suggestions.

2. Sampling & Production

Q: Do you provide samples?
A: Yes – we offer pre-production samples (free or at a small cost).
Q: How long does sampling take?
A: Usually 3–5 business days for standard tapes; custom die-cut samples may take 5–7 days.
Q: What is the production lead time?
A: Typically 7–15 business days after sample approval, depending on order quantity.
Q: What is your MOQ?
A: Standard MOQ is 500 yards (or rolls), but we are flexible for small trial orders.
Q: How do I confirm the production sample?
A: We send a physical sample for your approval; production starts only after your written confirmation.

3. Artwork & Technical Specifications

Q: What file formats do you accept for printed logos or artwork?
A: AI, PDF, CDR, and high-resolution JPG/PNG (vector preferred).
Q: How do I specify colors?
A: Provide Pantone numbers or send a physical color swatch for matching.
Q: Can you adjust my artwork or technical drawings?
A: We can make minor adjustments (size, die-line, file format). Major changes should be done by your designer.
Q: Do you provide a proof before production?
A: Yes – we send a digital or physical proof for your final check.

4. Shipping & Delivery

Q: What shipping methods do you support?
A: Air freight, sea freight, and express couriers (DHL, FedEx, UPS).
Q: Do you handle international shipping?
A: Yes – we manage export documents and deliver worldwide.
Q: How is shipping cost calculated?
A: Based on weight, volume, and destination. We provide a clear freight quote.
Q: Can I use my own freight forwarder?
A: Yes – we prepare all paperwork and arrange pickup at our factory.
Q: How do I track my order?
A: We provide a tracking number and update you on the shipment status.

5. Payment & Order

Q: How do I get a quote?
A: Send your specifications (size, material, color, quantity, backing type) – we reply within 24 hours.
Q: What payment methods do you accept?
A: Bank transfer (T/T), Credit Card for bulk orders, and online platforms for small amounts.
Q: What is the ordering process?
A: Inquiry → Quote → Sample → Deposit → Production → Balance → Shipping.
Q: Can you ship in partial batches?
A: Yes, but extra shipping costs may apply.
Q: Can I change my order after placing it?
A: Only if production hasn’t started – contact us immediately. Changes during production may incur extra fees.

6. Quality & After-sales

Q: How do you ensure product quality?
A: We test peel strength, shear strength, and durability during production, and inspect every batch.
Q: Do you provide quality inspection reports?
A: Yes – we can provide test reports upon request.
Q: Do you offer after-sales support?
A: Yes – we help with application questions, storage, and future orders.
Q: How do I request a reprint or rework?
A: Submit a complaint with evidence. If it’s our fault, we rework at no extra cost.

7. Sustainability & Certification

Q: Do you offer eco-friendly hook and loop materials?
A: Yes, we do.
Q: Do your products have any certifications?
A: We comply with RoHS, REACH, and OEKO-TEX standards. Custom certifications are available on request.
Q: Do they meet international export safety requirements?
A: Yes – our products are tested for harmful substances and meet EU/US market regulations.